All deliveries will be ‘Economy’ which is 3-5 working days from despatch.
Normal delivery times are Monday – Friday between 9 a.m. and 5 p.m.
Free delivery exclusions apply to items including (but not limited to) chimney pots, chimney systems, firewood and some BBQ’s which require being sent out via a pallet courier.
Delivery to mainland Wales, England and Scotland only.
Saturday delivery is available at an additional cost, please contact the office on 01446 771567 in order for us to quote.
In the event of a customer agreeing to a delivery and then not being at home during the agreed delivery time period, a redelivery charge of £20 per pallet will be made.
Your phone number will be forwarded to the carrier so that they can contact you should any issues arise.
Consignments delivered via Pallet Courier are made to a kerbside location. If there is an accessible delivery point that can be safely accessed by the delivery driver using a pump truck then, at the delivery driver’s absolute discretion, the pallet may be left there. In the event of a delivery not being possible due to poor access or gravel drive then the delivery will have to be “roadside” (i.e. left as near to the property as possible).
Where access to a property may be ‘restricted’ and possibly require a smaller vehicle in order to gain access, this must be noted at the time of placing the order either in writing via email to [email protected] or where an order is being placed online left in the note section at checkout. Topstak will not be held responsible if a delivery can not take place on the given day due to access restrictions and a redelivery charge of £20 will be incurred.
All goods must be checked on arrival and delivery paperwork signed. Goods will not be left with out a signature unless requested in writing by the customer. Topstak will not be held responsible for any loss or damage and the goods will be left at the owners own risk. Where a redelivery is necessary, the customer will incur a £20 redelivery charge as in point 5.9.
At the time of delivery, the goods should be inspected and any damage reported to the delivery driver at the time of delivery. If the goods or packaging appear to be damaged, delivery must be refused with the driver. If packaging appears in good condition but the goods inside are damaged, this must be reported in writing to Topstak within 24hrs along with photographic evidence.
Deliveries can only be made to the card holders address.
In the event of any dispute resulting in the goods being returned to Topstak payment will be refunded to the customer less all charges.

For more information about our terms and conditions click here.