Expert Chimney Advice

At Topstak, we offer expert chimney advice for any situation. Whether you need installation advice on chimneys, you’re looking to reline an old flue or you have your sights set on a large open fire, our friendly and experienced team can answer all your chimney questions. With eight teams of dedicated HETAS installers spread across our Cowbridge & Monmouth showrooms, we’re able to offer a full installation service. From initial advice, right through to installing your dream stove and providing aftersales support. See our step by step guide below to get started.

Step 1 – Visit our showrooms or click the button below to arrange a completely free home survey where we can advise you on every aspect of installing a new fireplace into your home. Following your survey, we will provide you with a full estimate.
Step 2 – The next step is to choose your stove and the finishing details such as; fireplace surround, beam & hearth. Once you have chosen, we require a deposit and can then book in an installation date to suit you.
Step 3 – On the day of your installation, our installers will arrive in the morning (unless stated otherwise) and will be as clean and tidy as possible, using dust sheets to cover floors & furniture.
Step 4 – Enjoy your new stove! Following the installation, our sales team are on hand should you have any questions about the installation or using your stove.

Installing a new chimney advice

You will need professional chimney advice when installing a new chimney in order to find the easiest, most economical solution. We offer expert advice on chimneys during construction, as well as guidance on adding one to an existing building. Each installation is unique, so our team is on hand to answer all your technical chimney questions about our products.

Relining advice on chimneys and flues

If your old chimney is in poor condition, it’s likely to leak dangerous gases, such as carbon monoxide. Before putting an old chimney back in the game, you’d need expert chimney advice on what work and repairs you need to undertake first. As unlined flues are commonly a problematic area of old chimneys, refurbishment advice on chimneys often includes fitting a new liner. This is so you can ensure the safety and efficiency of your flue, as well as meeting stove manufacturer requirements.

Inglenook Chimney questions

Larger houses often feature open fires, or the so-called “Inglenook Fireplaces”. Homeowners looking to install this type of open fireplace will need professional help to answer a series of chimney questions to ensure their chimney is designed perfectly. From flue size measurements to ventilation requirements, we can provide valuable chimney advice to aid you in setting up an open fire safely at home.

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